Managed IT Services / On-Site Support

Hands-on help at your office.

A broken computer or an office move may need someone there in person. We arrange hands-on help for equipment, staff setups and moves, with coverage confirmed for your location.

Book an IT review

What’s included

Hands-on fixes

Faulty hardware, cabling and kit that won’t talk to each other, sorted in person.

Ready on day one

New starters get a working laptop, accounts and access before they sit down.

Coverage made clear

Which locations we visit, and how, is confirmed in your proposal before you sign.

Sound familiar?

Some problems need someone in the room

The new starter has no laptop

Their first morning goes on waiting for logins and equipment. We set everything up in advance, so they can start straight away.

A dead screen or a loose cable

Nobody can fix hardware down a phone line. We come in, find the fault and replace or repair it.

An office move with no plan

Desks arrive, but the network and printers don’t work. We plan the IT side of the move, so Monday starts normally.

See how your setup compares

What’s included

In-person help, planned properly.

The jobs we handle at your premises, alongside our remote support.

Hardware faults

Diagnosing and fixing computers, screens, docks and other kit that has stopped working.

New starter setups

Laptop, accounts, email, printers and access prepared before their first day.

Office moves

Planning and moving your network, desks and devices, then checking everything works.

Installs and upgrades

New equipment unpacked, connected and set up, with the old kit wiped and removed.

Printers and meeting rooms

Printers, scanners, screens and conference kit set up so they work first time.

Notes from every visit

What we found and what we did is recorded, so the next person knows the history.

How it works

From first call to ongoing care

Try remote first

We start remotely where we can. It’s often quicker and saves a trip.

Book the visit

If it needs a person on site, we agree a time that suits your team.

Fix it in person

We do the work, test it, and make sure the person affected is back to work.

Write it up

The visit is added to your records, along with any follow-up we recommend.

The difference

What changes for your office

Smooth first days

New people start working on day one instead of waiting for equipment.

Hardware sorted properly

Faulty kit is repaired or replaced by someone who knows your setup.

Moves without chaos

The IT side of a move is planned, so the business keeps going.

No DIY fixes

Staff stop crawling under desks and guessing which cable goes where.

Questions, answered

On-Site Support FAQs

Straight answers about cost, coverage and getting started.

Ask us anything

Do you cover our location?

On-site coverage depends on where you are. We confirm which locations we visit, and how, in your proposal.

Are on-site visits included in the monthly fee?

That depends on your plan. What’s included and what’s charged separately is set out clearly in your proposal.

Can you help with an office move?

Yes. Tell us early, and we’ll plan the network, devices and phones so you’re working again as soon as possible.

Do you supply new hardware?

We can recommend, source and set up equipment, or set up hardware you buy yourself. Either way, we make sure it suits your setup.

More managed it services

Other ways we can help.

Choose the services you need now, with room to add more as your business changes.

Help Desk Support

Help by phone, email or remote session when logins, email, printers or software stop working.

Network Management

Help keep your office connected, with reliable Wi-Fi and care for your network equipment.

Remote Monitoring & Maintenance

Devices and servers watched automatically, patched on schedule, with alerts acted on early.

All Managed IT Services

Support, upkeep and planning for your IT, for one monthly fee and with one team to call.

Start with a conversation