Keep in touch when enquiries come in.
A busy day shouldn’t leave interested customers waiting. We set up agreed email or text follow-ups after enquiries and quotes, with reminders when your team needs to make a call.
What’s included
Follow-ups that run without anyone remembering.
We build simple sequences of messages and reminders around the moments that matter to your customers.
Enquiry acknowledgements
An instant thank-you email or text when someone gets in touch, saying what happens next.
Quote chasers
Friendly follow-ups a few days after a quote, which stop as soon as the customer replies.
After-appointment messages
A thank-you, a next step or a request for feedback, sent after a visit or meeting.
Reminders for your team
A task or alert for the right person when a lead needs a call or a decision.
Email and text
Messages by email, text or both, depending on what your customers actually read.
Linked to your records
Every message is logged against the customer, so anyone can see what has been sent.
From first call to ongoing care
What changes when follow-ups run themselves
Automated Follow-Ups FAQs
Straight answers about cost, coverage and getting started.
Will automated messages feel impersonal?
Not if they are written well. We draft them in your voice, keep them short and use the customer’s name and details.
What happens when a customer replies?
The sequence stops for that person and the reply lands with your team, so nobody gets chased after they’ve answered.
Can we use our existing email and forms?
Usually, yes. We connect to the inbox, website forms and customer records you already have, and confirm this during the review.
Are there rules about marketing messages?
Yes. Service messages like quote follow-ups are treated differently from marketing. We help set up opt-outs and keep a record of consent where it is needed.
More business automation
Other ways we can help.
Choose the services you need now, with room to add more as your business changes.
Invoicing & Payment Reminders
Invoices raised from your jobs, sent automatically, chased politely and synced to your accounts.
Scheduling & Reminders
Online booking, confirmations and reminders that cut no-shows, with calendars synced for staff.
App Integrations
Your customer records, accounts, forms, email and spreadsheets connected, so data is entered once.
All Business Automation
Follow-ups, invoices, reminders and reports that run on their own, so your team can get on.
Start with a conversation